Our 100% Buyer Guarantee is designed to give you full peace-of-mind, safety, and security.
You will receive full-service customer care
We believe that our customers deserve more than just the tickets you order. We know your ticket purchase is important, That is why we provide you a Full Customer Service team located here in the US, accessible by phone.
Many of our competitors don't include service with their tickets—they simply take your order and forward it along to whoever is selling the tickets. We never pass along your information, and we're always here to help you with your order. You have our full dedication to provide you the industry's best service and protection so that you can focus on enjoying your event rather than shopping or worrying about your tickets!
Your transaction will be safe and secure
We fully believe our customers' private and personal information should remain secured. We use best-in-class industry standards on privacy and security to ensure your transactions are 100% safe and secure. In particular, unlike many of our competitors, we do NOT share your credit card information to whichever broker or other individual happens to be selling the tickets. Instead, we work on your behalf to procure your tickets, make payments to sellers, and handle any problems so you can have full peace of mind when placing your order.
Your tickets will be delivered before the event
We recognize that many of our customers purchase tickets at the last minute, in other cities, or perhaps just as the event is announced. In all cases, delivering tickets to you requires skillful coordination and communication. We guarantee that we will deliver your tickets to you in time for the event, or your money back. We always prefer to send tickets via secured courier FedEx.
Your tickets will be valid and authentic
All sellers are rigorously evaluated according to their business practices and track record, and we guarantee your tickets to be valid and authentic, or your money back.
Your order will be accurate
We work in tight collaboration with our ticket resellers for your order, and we guarantee that the tickets you receive are identical, comparable or better than the ones you ordered, or your money back.
You will be fully refunded for a canceled event
If an event is canceled with no rescheduled date, you are entitled to a full refund of the purchase price. For events that are rescheduled, we will assist you with any ticket reissuing concerns.
Notes: (1) Verified proof must be provided in letter form from the venue. Written or stamped "voids" do not constitute verified proof.
(2) 100% refund for a cancelled event does not include shipping.
Our confidence in the sellers that list tickets on our exchange allows us to offer you this guarantee.